Most of our hotels have on-site or off-site parking available. Charges may apply and availability may be restricted, so be sure to book early to ensure you don’t miss out.
Speak to our Central Reservations team and they’ll be able to give you all the details about parking at your chosen location.
Reception operating hours vary at each of our hotels. Please get in touch with the hotel you are interested in during business hours to get the most up to date opening hours.
There are a few transportation options to and from Melbourne Airport. The quickest and most common one is the Skybus which runs around the clock to and from Southern Cross station.
Tickets can be purchased online or just outside of the terminals. Alternatively, follow the pick up/share signs for taxis and rideshare services.
At all our hotels, check-in is from 2 pm and check-out is by 10 am.
If you require flexibility around those times, please mention it to us when making your booking and we will do our best to accommodate your request.
Yes, in most cases the apartments are serviced daily unless otherwise stipulated on your confirmation. Please refer to your booking confirmation.
All our rooms and apartments are non-smoking.
Yes, bag storage is available at all our hotels.
Please check the hotel’s operating hours to ensure you that you come during the opening and prior to closing.
Yes, please advise us no later than the day before your arrival if these items are required.
Both portacots and high chairs are available at all our hotels free-of-charge.
All our 1, 2 & 3 bedrooms have laundry facilities in the room, some of our hotels also offer communal laundry facilities.
If booking any other rooms types, we kindly ask that you check with the hotel regarding laundry facilities.
For those hotels that do offer bikes, these are available for guest use on a first in first serve basis. Bike locks and helmets are available also.
Currently unavailable due to Covid restrictions.
Some of our hotels have an on-site gym or affiliated off-site gym for guests to use during their stay. Please check with the hotel reception or Central Reservations team at the time of booking and they will be able to advise.
Currently unavailable due to Covid restrictions.
Some of our hotels offer indoor or outdoor swimming pools, some have heated spa pools, some don’t. Please check with the hotel reception or the Central Reservations team at the time of booking and they will be able to advise.
Yes, Complimentary WiFi is available in all our hotels.
Yes, all Punthill and Veriu hotels have a lift on site.
If you book 14 nights or over, you could get some really special long stay rates only available when you book direct with us.
Speak to our Central Reservations team today to find out more.
It all depends on what you need. Long stays usually get one weekly clean included, but depending on what you need and your budget, you can either get more regular housekeeping or none at all.
Most of our hotels allow long stay guests to bring their pets with them. Some conditions may apply, please speak to our Central Reservations team and they’ll be able to let you know all the details.
Most of our rooms and apartments are spacious, come fully-furnished with fully-equipped kitchens including pots, pans, cookware and dinnerware; most of our apartments also include a washing machine and dryer, so you can live in them comfortably on a long stay, just like you would be at home!
There is limited on-site car parking, one car spot is guaranteed for the organisers and additional spots are subject to availability only.
Each hotel has its own pre-authorisation requirements. Please check with reservations at the time of booking on the security deposit requirements for your nominated hotel or refer to the terms and conditions on your booking confirmation.
You will need to contact the third-party provider through which you made the booking to cancel or modify your reservation. Most third party providers will allow you to do this online unless you have booked a non-refundable rate.
Our cancellation policies vary depending on the rate booked. Please refer to the cancellation policy on your booking confirmation for full details. Alternatively, you can contact us directly to enquire about the cancellation policy attached to your booking.
You will need to register this person as a guest. If your booking has been made through a 3rd party provider, you will need to register the guest directly through the platform in which you booked prior to their arrival. The guest will be asked for identification and a valid payment method on arrival unless as a payment authorisation has been provided by the person who originally made the booking.
Yes, however, the hotel may ask for an additional credit card for security bond/pre-authorisation purposes.
Yes, however, the hotel may ask for a credit card for security bond/pre-authorisation purposes. You may also be asked for a $500 -$700 cash bond if you do not have a credit card.
A bank transfer payment is possible, please call us directly or email us at email@example.com. A proforma invoice can be issued; remittance advice is required prior to arrival as proof of payment.
Please note a valid credit card is still required on check-in for a pre-authorisation.
If you are entitled to a refund directly from Punthill or Veriu this is refunded in the same form the inital payment was made.
Credit card refund usually takes 5-7 business days once processed. Please note: if a payment has been made via a third party and not the hotel directly, please contact the third party for any refunds.
There is a flat fee of 1.5% for all card payments. No surcharge applies for payments made in person using a cheque or savings account.
The person whose name is on the booking must be present during check-in with valid photo ID and the matching credit card which was used to book the accommodation.
If this has been paid by a company credit card or a third party, please call prior to arrival obtain a “Credit Card Authorisation Form” to ensure the validity of the payment method.
A pre-authorisation is a hold on funds by the bank. The hotel requests that the bank holds these funds as a guarantee on the room. A hold of funds in the form of a pre-authorisation is a standard industry practice to protect the hotel against fraud and property damage.
Funds are typically held for 3-7 working days, depending on the financial institution who issued the credit card. Please ensure you have sufficient funds to cover the pre-authorisation for this period.
Persons under the age of 18 must be accompanied by a responsible adult or legal guardian.
All children are welcome. One child under 3 years stays free-of-charge when using existing beds. One child under 4 years is charged $9 per night in a child’s cot/crib. Children 5 years or older and/or who require additional bedding are charged at $45 per night.
Additional bedding is dependant on the apartment type and must not exceed the maximum number of guests per apartment.
Yes, typically a credit card is required at the time of booking unless you wish to arrange a bank transfer.
Bank transfers need to be made at least 4 to 7 business days prior to the check-in date to ensure the funds are successfully received.
You will always receive the best and lowest available rates when you book directly with our Central Reservations team or the hotel.
Please, call our Central Reservations team on 1300 964 821 – they will be able to assist you with booking the best rate available.
We have a free Punthill & Veriu members email signup on our website that will give you great perks and exclusive deals when you book direct.
We are not currently affiliated with any airlines’ points program.
Reception hours vary depending on each hotel. We kindly ask you to contact the hotel you are interested in during business hours to get the most up to date operation hours.
Please get in touch with the hotel or our Central Reservations team to organise your after-hours arrival.
Early check-in can be requested and will be added to your reservation. We will try our very best to accommodate requests, however, check-in cannot be guaranteed before 2 pm.
You can certainly put a request for a late check-out. Your request will be granted based on availability and we cannot guarantee this at the time of the reservation. Please speak to the host at reception when arriving, they will be able to indicate a time if available. Charges may apply.
Our standard check-out time is at 10 am.
Yes, we do however kindly request you notify us prior to ensure safe handling of your items.
These items are not provided – bath mats and towels are provided.
These items are not provided in our rooms – bathroom amenities provided include, shampoo, conditioner & soap bars.
Yes, and we will try our best to accommodate this for you. Please be advised this is subject to availability.
Yes, this can be organised with the reception desk during your stay.